Royal Mail

Royal Mail had a well developed Shared Service operation, within which lay a large recruitment function which engaged c20,000 perm hires a year and a further 20,000 Christmas temps. The recruitment processes were historically very paper based, administrative in nature, with a huge advertising spend centered on traditional National and Regional press.

Key Components

The key components of this project were:

• Implementation of a direct web based recruitment strategy
• implementation of an on-line bespoke behavioural screen
• reduction in overall function costs
• reduction in cost per hire and time to hire
• creation of real-time Management Information to allow pro-active decision making and planning